Shipments and payment

SHIPPING

Shipments to Italy cost 4.90 euros including VAT.
Cash on delivery shipments have an additional cost of 2 euros (total of 6.90 euros).
Orders over 35 euros qualify for free shipping in Italy
Terza Luna ships with express courier BRT (DPD in Europe)

The cost for shipments to Europe is 15.90 euros.
Orders over 90 euros qualify for free shipping in Europe.

We don’t actually ship to England due to custom restrictions

The cost of shipments to the rest of the world is 37.90 euros, free shipping over 135 euros.

PAYMENT

For payment of your orders, you can choose from the following methods:

1. With credit or debit card

2. With PayPal account

2. By bank transfer in advance, in this case, you will receive an email with our details

3. Cash on delivery, paying the courier upon delivery

LEGAL NOTES AND GENERAL TERMS OF SALE AND USE

LEGAL NOTES

- The website www.terzaluna.com was developed by Terza Luna di Suglia Andrea with registered office at via Benedetto Petrone 11, 70122 Bari

VAT number: IT07160340720

Phone number: 0803216105

GENERAL TERMS OF SALE AND USE

Terza Luna thanks the user for visiting the website www.terzaluna.com (hereinafter referred to as "the Site").
Before using this Site, the user must read the general terms of sale and use (hereinafter referred to as "the General Terms of Sale and Use") below.

Any access or use of the Site implies the unconditional respect and acceptance of all the General Terms of Sale and Use. In case of not wishing to accept all or part of them, it is necessary to refrain from using this Site.

TERZA LUNA reserves the right to modify the terms and conditions of these General Terms of Sale and Use, as well as the legal notes. Such changes are considered accepted without reservation when the user accesses the Site after they are posted online.

The user acknowledges that these General Terms of Sale and Use constitute a complete and exclusive agreement between the user and TERZA LUNA regarding the use of the Site.

General sales conditions

The General Terms of Sale and Use apply to all orders placed through the Site, regardless of the clauses that may be included in the buyer's documents.

When a case is not covered herein, the distance selling rules of TERZA LUNA's registered office will apply.

TERZA LUNA's offers on the Site are intended solely for private individuals. TERZA LUNA reserves the right to refuse to present its offers to any professional reseller and to cancel at any time, starting from the order date and for a period of 12 months following the scheduled delivery date, any order transmitted by a professional.

The products and samples available on the Site (hereinafter referred to as "the Products") are intended for personal use only. The user agrees not to sell or resell the TERZA LUNA Products and samples that they purchase or receive.

TERZA LUNA reserves the right to cancel, limit, or reduce the quantity of any order that is transmitted in violation of these General Terms of Sale and Use.

ORDERS AND VALIDITY OF OFFERS

1.1 Procedure for placing an order

For each order placed on the Site, a detailed description of the Products is available.

The system used requires an active approach by the user and complies with the legal requirements for online sales and consumer protection.

To order the desired Products, the user must enter the items they wish to purchase in the product tab by clicking on their photograph, choose the desired packaging and quantity, and click on "Purchase". The choices will be automatically added to the cart. The user has the option to choose between multiple Products of the same reference by changing the quantities in the order summary. It is also possible to delete one of the previously selected Products by writing "0" in the quantity column. Once all the desired Products have been ordered, the user must click on "Order" in the order summary. Next, the user must fill out the form with their complete delivery and billing information or choose a pre-registered address if they are a customer account holder. Finally, the user must choose the payment method, verify the order, and then click on "Order" to finalize the order. If any of the previous elements are forgotten, the order will not be valid. If you wish to modify/cancel the order, the user must click on "Modify". The user cannot modify or cancel the order once it has been validated by our services and the user has received the order confirmation email. TERZA LUNA undertakes to accept orders transmitted via the Internet, within the limits of available stock and in accordance with the present Conditions, which the user must declare to have read when confirming the order. In accordance with articles L.111-1 and subsequent, and L.121-17 of the Consumer Code, the user must be able, before the conclusion of the contract, to know the essential characteristics of the Products (nature, quantity, substantial quality...), their price, accepted payment methods, delivery terms and restrictions, as well as the deadline, conditions, and methods of exercising the right of withdrawal, and the situations of exclusion related to the exercise of this right. Before the conclusion of the sales contract, a detailed order form will appear on the screen summarizing the entire order at the price including VAT (excluding delivery charges) which can be modified or canceled. For the confirmation of this order form, it is necessary on the one hand to acknowledge that placing the order entails the obligation to pay it in full, and on the other hand to be aware of the General Terms of Sale and Use by selecting the appropriate boxes and clicking on the "Order" button. Selecting all the boxes mentioned above is an essential condition to allow you to confirm the order. The user's completion of the order form on the Site, payment of the order, and confirmation of the order by clicking on the "Order" button constitutes full acceptance of these Conditions, which will be the only ones applicable to the concluded contract. For each purchase on our Site, the user will receive a confirmation email containing the order number, details of the ordered Products, and information to track the preparation and delivery of the Products. In case of stock depletion, TERZA LUNA undertakes to inform the user as soon as possible by writing to the email address provided. TERZA LUNA will communicate to the user the necessary supply times to obtain the desired Product and will propose a substitute product of equivalent value. TERZA LUNA is unable to manage pending orders: if a Product is out of stock and a precise restocking time is not available, TERZA LUNA will propose a refund for the ordered Product, using the payment method used at the time of order confirmation. All orders will be considered only after the full payment for the Products has been received and will be confirmed by TERZA LUNA via email. TERZA LUNA reserves the right to cancel all non-compliant, suspicious, or bad faith orders. Furthermore, we reserve the right to refuse any order from a customer with whom there is any previous or pending dispute. Prices displayed are in Euros and are inclusive of taxes (VAT and any other applicable tax according to the rates in force at the time of the order).

These are net prices that include the price of the Products, handling, packaging, and storage costs. Prices are valid at the order confirmation date and may be modified subsequently, without prior notice. They do not include participation in shipping and delivery costs, which vary depending on the amount, weight of the order, and/or the shipping country.

Any order delivered outside of Italy may be subject to local taxes and customs fees borne by the buyer. Any customs duties may be requested by the carrier from the user at the time of delivery. Such customs duties and taxes related to the delivery of an item are the responsibility of the user.

In no case will TERZA LUNA be required to incur additional expenses related to the delivery of the order, except for the transportation charges described and invoiced during the order completion on the Site.

The price indicated in the order confirmation is the final price including VAT.

3. TERMS AND PAYMENT

Payment for Products purchased on the Site is made in full at the time of the order. The Products remain the property of TERZA LUNA until full payment of the order is settled.

Payments are made through the Pay Pal circuit, bank transfer, top-up on a postepay card, or cash on delivery.

4. DELIVERY

TERZA LUNA undertakes to do its best to deliver the ordered Products within the indicated timeframes, at the latest within 30 days from the order confirmation. Average delivery times vary depending on the selected destination country.

Products are transported at the risk and peril of TERZA LUNA. The risk passes to the customer upon delivery of the Products to the address indicated by the customer.

TERZA LUNA guarantees that the products are in perfect condition at the time of delivery to the carrier. In case the products are severely damaged, the user must notify the carrier in writing at the time of delivery, or within 4 hours after delivery. A copy of such reservations must be sent to TERZA LUNA by email at info@terzaluna.com within 12 hours after the reservations are made.

If the above procedure is followed and it is proven that the reservations are due to the fact that the package or the Products are severely damaged, TERZA LUNA, at its discretion, will decide to issue a voucher, refund the customer the paid price, or make a new delivery of similar products.

No unvalidated returns of products will be accepted.

5. RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract concluded, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the purchased goods.

If the professional has not fulfilled the obligations to inform about the existence, methods, and times of return or withdrawal of the goods in case of exercising the right of withdrawal pursuant to art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 90 (ninety) days and starts from the day of receipt of the goods by the Consumer.

If the Buyer decides to exercise the right of withdrawal, they must notify TERZA LUNA by registered mail with return receipt requested to the address Terza Luna Via Benedetto Petrone 11, 70122, Bari or by email at info@terzaluna.com, provided that such communications are confirmed by sending a registered letter with return receipt within 48 (forty-eight) hours. The stamp affixed by the post office on the receipt issued will be valid between the Parties. For the exercise of the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased goods, provided that it is done within the same terms. The date of delivery to the post office or the carrier will be valid between the Parties.

The return of the goods must take place no later than 30 (thirty) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the paid price, the goods must be returned intact and, in any case, in normal conservation conditions.

The Buyer cannot exercise this right of withdrawal for contracts for the purchase of sealed audiovisual products or computer software that have been opened by the same, as well as goods tailored or clearly personalized or that, by their nature, cannot be returned or risk deteriorating or altering rapidly, the supply of newspapers, periodicals, and magazines, as well as goods whose price is linked to fluctuations in the financial market rates that the professional cannot control and in any other case provided for by art. 55 of the Consumer Code.

The only expenses due by the Consumer for exercising the right of withdrawal in accordance with this article are the direct costs of returning the goods to the Supplier, and the shipping costs of the goods. If the Consumer has benefited from free shipping costs for exceeding purchase thresholds, and intends to return all the products in the order, the courier costs incurred by the Supplier for delivery will also be deducted from the refunded amount.

TERZA LUNA will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days from the receipt of the withdrawal communication, subject to deductions provided for transport costs point 13.6 and any commissions paid to credit circuits.

Upon receiving the communication in which the Buyer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, except as provided in the preceding points of this article. 

6. COMPLIANCE

TERZA LUNA undertakes to deliver a product that complies with the transmitted order and with current Italian legislation.
In the event of non-compliant delivery, the buyer has up to 2 months from the delivery date to submit their complaint to TERZA LUNA. After this time, TERZA LUNA will no longer be able to guarantee the Products.

7. LIABILITY

TERZA LUNA undertakes to take all necessary care to implement the service it offers.

The Site provides information (photographs, texts) for indicative purposes, as is, with all imperfections, errors, omissions, inaccuracies, and other ambiguities that may exist; such information is in no case contractual. Furthermore, this information must be considered at the time of its posting online and not at the time of consulting the Site.

TERZA LUNA disclaims all liability:
-     for any interruption, malfunction, or unavailability of access to the Site;
-     for any misuse or misconfiguration of the user's computer;
-     for any damages of any kind resulting from fraudulent intrusion by third parties that have led to a modification of the information made available on the Site;
-     for any infringement due to a fortuitous event or force majeure such as, without limitation, disasters, strikes, fires, floods, equipment breakdown, transport or communication means, or due to user interference;
-     for any indirect damage, such as loss of profits, loss of earnings, loss of data or customers, which may, among others, result from the use of the Site or, conversely, from the inability to use it.

In any case, regardless of the reason for TERZA LUNA's liability, its liability is limited to the lesser of these two amounts: (i) the amount of direct damage suffered by the customer or (ii) the price of the order.

8. PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY

To create a customer account on our Site, the user must provide a certain number of personal data concerning them.
TERZA LUNA undertakes to respect the confidentiality of the information voluntarily provided by the user or collected automatically by TERZA LUNA.

All information left on the Site (name, address, email…) will be used (location or sale of files) exclusively for purposes related to order processing and the management of commercial relations between the user and TERZA LUNA.

The personal and tax data acquired directly and/or through third parties by TERZA LUNA, the data controller, are collected and processed in paper, electronic, telematic form, in relation to the processing methods for the purpose of recording the order and activating the procedures for the execution of this contract and the necessary communications, as well as for compliance with any legal obligations, and to allow effective management of commercial relationships to the extent necessary to best fulfill the requested service (art. 24, paragraph 1, lett. b, Legislative Decree 196/2003).

9. INTELLECTUAL PROPERTY

All elements (texts, logos, trademarks, images, sound elements, software, icons, layout, databases, domain names) on the Site are the exclusive property of TERZA LUNA or are subject to authorization for use. Any reproduction or representation, in whole or in part, on any medium, of any element present on the Site is strictly prohibited, except for a copy for private, individual, personal, non-transferable and non-commercial use, subject to compliance with intellectual property rights and any other property rights mentioned. The transfer or license of any of the components of the Site is subject to the prior written authorization of TERZA LUNA; violators will be punished according to the law. TERZA LUNA disclaims any responsibility in case of abusive and/or unauthorized use of such elements. COOKIES Cookies are used to facilitate navigation on the Site and to streamline registration procedures or audience measurement. Cookies are text files placed on the user's hard drive by a web page server. The computer is probably configured to accept cookies. However, the user can change this setting to reject them and TERZA LUNA suggests the user to do so if the use of cookies is a concern. When the user visits the Site, to search, read or download information, TERZA LUNA collects and stores some "visitor information" about the user, such as the domain name or host computer from which the user goes on the Internet, the internet protocol (IP) address, the date and time of browsing on the Site and the URLs from which the user came to the Site. TERZA LUNA uses this information to analyze and measure the traffic on the Site in order to make it more useful. After a certain period of time, TERZA LUNA destroys this information. If the user does not want TERZA LUNA to collect this type of information, please do not browse the Site. WEB BEACON Some web pages of the Site may contain web beacons that allow counting the number of visitors on the Site and/or providing TERZA LUNA with certain information. These web beacons may be used with some of our partners, particularly to measure and improve the effectiveness of the Site. In any case, the information obtained through these web beacons is strictly anonymous and simply allows collecting statistics on the traffic of certain pages of the Site, in order to better serve the Customers of our Site. LINK The user expressly acknowledges using the Site at their own risk and under their sole responsibility. The Site may contain links to other websites or other Internet sources. To the extent that TERZA LUNA cannot control these external sites and sources, it cannot be held responsible for the availability of such external sites or sources, and disclaims any responsibility regarding the content, advertising, products, services or any other material available on or from these external sites or sources. Furthermore, TERZA LUNA cannot be held liable for damages or losses proven or presumed, consequential or otherwise related to the use or reliance on the content, goods or services available on such external sites or sources. CLAIM The Products offered comply with current Italian legislation. TERZA LUNA will not be held responsible in case of non-compliance with the legislation of the country in which the Products are delivered. It is the customer's responsibility to check with local authorities the possibilities of importing or using the Products they intend to order. Complaints or disputes will always be received with benevolent attention, as TERZA LUNA always presumes good faith. In case of a complaint, the user can first contact TERZA LUNA to obtain a friendly solution, by writing to Terza Luna, Via Benedetto Petrone 11, 70122, Bari or by sending an email to info@terzaluna.com. DISPUTES, APPLICABLE LAW All disputes arising from this contract will be referred to the Chamber of Commerce of Bari and resolved according to the Conciliation Regulation adopted by the same. If the Parties intend to resort to the ordinary judicial authority, the competent court is that of Bari.